Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Maintain strong relationships with clients, understand their needs, and ensure customer satisfaction
• Analyze customer data to drive proactive customer engagement and successful outcomes
• Advocate for the customer internally and support account expansion and integration opportunities

Qualifications:

• Minimum 3 years of customer success management experience or 5+ years in account management or customer relations
• Empathetic and customer-centric mindset with a passion for exceptional customer experiences
• Technical aptitude and ability to quickly learn complex products or services
• Ability to understand client business drivers and strategy
• Proactive and data-driven problem solver