Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Ensure post-sale and post-implementation success of customer's investment in solutions and services
• Monitor usage, adoption, and performance metrics to identify potential areas of risk and opportunities
• Maintain strategic relationship with customers and serve as an escalation point for customer issues

Required Qualifications:

• Understanding of Software as a Service (SAAS) Customer Success Management role
• Experience dealing with large, complex customer accounts including senior level
• Strong attention to detail and follow-up