Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

• Work directly with a portfolio of customers to define success and drive adoption and value
• Assist customers in driving user adoption and change management within their organization
• Ensure high customer satisfaction and retention

Required Qualifications:

• 5+ years' experience in customer success, management consulting, and/or value selling
• Understanding of key Financial Services and technology trends
• Experience working with C-Level executives and managing multiple agendas and stakeholders
• Ability to understand complex scenarios and provide recommendations
• Preferably, experience working in roles with a strong technology component