Senior Customer Success Manager

Job Summary

A company is looking for a Sr Customer Success Manager.

Key Responsibilities:

• Create and execute engagement strategies with customers, monitor usage, and identify adoption risks and opportunities
• Develop strong customer relationships, serve as a trusted advisor, and provide product knowledge and expertise
• Collaborate with Customer Success teams, coordinate with Account Management, and maintain product knowledge

Required Qualifications:

• B.A. or B.S. degree in finance, technology, engineering, or a related field
• 5+ years of experience as a CSM or Technical Account Manager in a SaaS organization
• Proven experience in a B2B SaaS environment delivering against operational metrics
• Experience managing a portfolio of customers and driving adoption through use case elicitation and roadmap execution
• Preferred qualifications include IT Finance and/or Technology experience, technical implementation experience, and software industry knowledge