Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager for a remote position.

Key Responsibilities:

• Take ownership of the customer journey, including onboarding and long-term relationship management
• Monitor and address customer complaints, provide assistance, and ensure customer success
• Gather customer feedback and collaborate with cross-functional teams to improve products and services

Required Qualifications:

• Several years of experience in Customer Success, preferably in a tech-focused environment
• Proven track record in growing and developing large or VIP customers
• Strong problem-solving skills and ability to handle complex queries
• Excellent written and verbal communication skills in English
• Experience in global organizations and start-up environments is preferred