Senior Customer Success Manager Scaled Program

Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Jul 03, 2024
This job expires in: 16 days

Job Summary

A company is looking for a Senior Customer Success Manager for a Scaled Program

Key Responsibilities:
  • Develop and execute a comprehensive digital customer success strategy
  • Utilize data analytics to identify patterns and trends in customer interactions
  • Nurture growth in Community knowledge-sharing as part of a scaled activation and enablement motion
Required Qualifications:
  • Experience leading Customer Enablement strategies
  • Previous B2B client-facing role experience
  • Strong business acumen in self-service strategies
  • Understanding of community champion archetypes and motivations
  • Entrepreneurial mindset and passionate about building Customer Success in a startup environment

COMPLETE JOB DESCRIPTION

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