Senior Customer Success Operations Lead

Job Summary

A company is looking for a Senior Customer Success Operations Lead.

Key Responsibilities

• Lead operational initiatives to enhance customer lifecycle management from onboarding to renewal
• Build dashboards and reporting frameworks to provide insights on retention, adoption, and customer health
• Collaborate with cross-functional teams to align execution across the customer lifecycle

Required Qualifications

• 8+ years of experience in Customer Success Operations, Revenue Operations, or related roles
• Deep experience in supporting Customer Success organizations within SaaS or subscription-based businesses
• Hands-on expertise with customer success platforms and lifecycle management
• Experience in designing and implementing scalable operational processes
• Familiarity with CRM systems and business intelligence tools