Senior Customer Success Partner
Job Summary
As a Senior Customer Success Partner in a full-time remote capacity, the successful candidate will serve as the primary liaison for mid-market customers, focusing on building relationships, driving platform adoption, and ensuring customer success through strategic engagement and support.
Key responsibilities
- Lead value realization conversations and align on long-term success goals with mid-market customers
- Analyze customer engagement data to drive platform adoption and identify opportunities for optimization
- Conduct regular strategic business reviews and success planning sessions to align with customer marketing objectives
Required qualifications
- 5+ years of experience in a customer-facing role, preferably with enterprise customers in technology or influencer marketing
- 2+ years of experience in the beauty industry
- Proven track record of managing customer journeys and achieving business KPIs
- Experience using customer data to inform strategies and recommendations for success
- Proficiency in Salesforce, GSuite, Zoom, Slack, and project management tools like Notion or Jira
Complete Job Description
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