Senior Customer Success Representative

Job Summary

A company is looking for a Sr. Customer Success Representative to provide high-level support to healthcare providers and manage key customer accounts.

Key Responsibilities

• Develop and maintain strong relationships with hospitals, surgical centers, and distributors
• Oversee key customer accounts, ensuring proactive engagement and personalized support
• Address and resolve complex customer concerns, coordinating with various teams as needed

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or similar work experience
• 5+ years of relevant experience in customer service, sales support, or account management in the medical device or healthcare industry
• Strong leadership and mentorship capabilities
• Proficiency in Microsoft Office Suite and experience with ERP systems; IFS experience preferred
• Basic accounting knowledge to support invoicing and payment reconciliation