Senior Customer Success Representative

Job Summary

A company is looking for a Senior Customer Success Representative.

Key Responsibilities

• Develop and maintain strong relationships with hospitals, surgical centers, and distributors
• Oversee key customer accounts, ensuring proactive engagement and personalized support
• Address and resolve complex customer concerns by coordinating with various teams

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or relevant work experience
• 5+ years of experience in customer service, sales support, or account management in a healthcare-related industry
• Strong leadership and mentorship capabilities
• Proficiency in Microsoft Office Suite and experience with ERP systems
• Basic accounting knowledge for invoicing and payment reconciliation