Senior Customer Success Specialist

Job Summary

A company is looking for a Sr. Customer Success Specialist.

Key Responsibilities

• Act as the first escalation point for high-touch customer care, ensuring timely communication and resolution of service requests
• Proactively analyze operational and performance data to identify trends and provide actionable recommendations to improve resupply performance
• Develop and maintain strong client relationships through consistent communication and tailored optimization plans

Required Qualifications and Experience

• Minimum 2 years of experience in the Healthcare Industry
• Minimum of 2 years' experience in Customer Success
• Bachelor's degree or equivalent combination of education, training, and experience
• Understanding of KPIs and their impact on revenue objectives
• Hands-on experience in an HME Resupply program