Senior Customer Success Specialist

Job Summary

A company is looking for a Senior Retention & Success Specialist - Customer Lifecycle Marketing (Remote).

Key Responsibilities

• Execute retention, adoption, and success lifecycle programs as defined by Customer Marketing strategy
• Deliver onboarding and renewal-adjacent communications in partnership with Marketing Automation and Content teams
• Coordinate with the Marketing Automation Lead to operationalize lifecycle journeys and ensure smooth handoff between strategy and execution

Required Qualifications

• 5-8 years of experience in customer marketing, lifecycle marketing, or customer communications
• Demonstrated ability to deliver multi-touch lifecycle programs with operational discipline
• Comfort working within automated systems and collaborating with automation specialists
• Ability to manage multiple concurrent initiatives and execute reliably under time pressure
• Organized and execution-oriented with a customer-first mindset