Senior Customer Success Supervisor

Job Summary

To enhance customer satisfaction and drive retention, the full-time Senior Customer Success Supervisor will cultivate strong client relationships, manage onboarding processes, and implement retention strategies in a remote work environment.

Key Responsibilities

• Guide clients through the onboarding process and collaborate with cross-functional teams for successful implementation
• Establish and maintain relationships with key stakeholders while conducting regular check-ins to assess client needs
• Develop and implement strategies to increase customer retention and identify upselling opportunities

Required Qualifications

• Proven experience in customer success or account management, preferably in a B2B environment
• Strong understanding of logistics and effective communication of solution value
• Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook
• Global engagement and management experience with the ability to navigate cultural nuances
• Preferred Bachelor's Degree or three years of UPS experience for current employees