Senior Customer Support Advocate

Job Summary

A company is looking for a Senior Customer Support Advocate to join their Customer Support Team.

Key Responsibilities

• Provide immediate support to customers via live-chat, email, ticketing, social media, and phone
• Utilize the Internal Support Portal to address user concerns efficiently
• Represent the voice of the customer to influence product development and enhance member experience

Required Qualifications

• 2+ years of experience in product/customer support across multiple channels
• 1+ years of experience in a B2B/B2C SaaS environment
• Ability to adapt to schedule changes, including weekend coverage
• Experience with customer support tools such as Intercom and Zendesk
• Fluency in English