Senior Customer Support Analyst

Job Summary

A company is looking for a Sr Customer Support Analyst to provide timely monitoring and resolution for network connectivity issues.

Key Responsibilities

• Proactively monitor the performance of network devices and ticket events as needed
• Inform impacted customers of events and provide status updates until resolution
• Manage escalations and collaborate with internal teams and vendors to resolve issues

Required Qualifications

• 1-2 years of experience in a customer service or support desk role
• Experience in a dynamic, customer service-oriented environment
• Ability to multi-task and independently resolve customer needs
• Network-related certifications (e.g., Network +, A+, CCENT) are a plus
• Experience with routers/switches and TCP/IP network protocols is advantageous