Senior Customer Support Analyst

Job Summary

A company is looking for a Sr Customer Support Analyst to monitor network stability and manage customer-related events.

Key Responsibilities

• Proactively monitor the performance of network devices and manage ticketing events
• Communicate with impacted customers and provide status updates until resolution
• Identify trends in disruptions and collaborate with internal resources for permanent fixes

Required Qualifications

• 1 - 2 years of experience in a customer service or support desk role
• Experience with routers, switches, and network troubleshooting is a plus
• Network-related certifications such as Network +, A+, or CCENT are a plus
• Ability to learn and adapt to new technologies and procedures
• Experience in a dynamic, customer service-oriented team environment