Senior Customer Support Assistant

Job Summary

To support a commitment to enhancing health and human services, the full-time remote Senior Customer Support Assistant will provide knowledgeable responses to client inquiries, manage account histories, and collaborate with team members to resolve issues efficiently.

Key responsibilities

• Provide knowledgeable responses to basic client questions and escalate complex cases as needed
• Update account history and follow up with clients to ensure their inquiries are resolved
• Collaborate with team members and management to improve customer service processes and meet production targets

Required qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Strong problem-solving skills to effectively resolve client inquiries
• Ability to understand team dynamics and identify appropriate stakeholders for issue resolution