Senior Customer Support Associate

Job Summary

A company is looking for a Senior Associate Customer Support representative to join their team in a fully remote capacity.

Key Responsibilities

• Respond to complex customer questions via telephone and escalate when appropriate
• Research customer inquiries and ensure thorough follow-ups
• Record and track calls, update account histories, and maintain detailed documentation

Required Qualifications

• High school diploma or GED
• Six (6) or more years of customer service or related call center experience
• Experience working with help desk software and telephone systems
• Familiarity with general office equipment and common business software
• Proven experience working within structured organizational environments