Senior Customer Support Associate

Job Summary

A company is looking for a Senior Customer Support Associate.

Key Responsibilities

• Respond to complex and high-priority customer contacts across email, phone, and chat
• Manage escalations from internal teams and public-facing platforms
• Provide peer-level guidance to Tier 1 agents and support daily service operations

Required Qualifications

• Minimum 3 years of customer support or related experience
• Strong understanding of the trading cards and collectibles industry
• Proven ability to resolve complex or escalated issues professionally
• Experience handling public-facing issues, including social media support
• Comfortable navigating multiple platforms and tools simultaneously