Senior Customer Support Coordinator

Job Summary

Serving as a subject matter expert, the full-time Senior Customer Support Coordinator will manage complex customer issues, ensure timely resolution, and support service execution while working onsite in Naperville, Illinois.

Key responsibilities

• Act as the primary point of contact for escalated customer support issues, ensuring effective resolution and communication
• Coordinate customer inquiries, order issues, returns, and service requests with urgency and accuracy
• Partner with cross-functional teams to resolve customer issues and identify process improvement opportunities

Required qualifications

• High school diploma or equivalent required; Associate or Bachelor's degree preferred
• 3-5 years of experience in customer support or related roles, with prior experience in escalations preferred
• Strong knowledge of customer support processes and service recovery practices
• Proficient in Microsoft Office applications
• Experience with CRM or order management systems preferred