Senior Customer Support Engineer

Job Summary

A company is looking for a Sr. Customer Support Engineer.

Key Responsibilities

• Train with the customer support and engineering team to understand Fleet and its documentation
• Deploy Fleet independently to gain insight into the customer experience
• Assist the customer success team by addressing support issues and engaging with customers in Slack channels

Required Qualifications

• 2-3 years of experience supporting Windows, Linux, or MacOS devices and MDM solutions
• IT background with experience in device management solutions
• Strong understanding of macOS, Windows, and Linux core services
• Familiarity with SQLite, shell scripting, Python, and Powershell is a plus
• Experience resolving complex technical issues for enterprise customers