Senior Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer (REMOTE).

Key Responsibilities

• Serve as a primary technical resource for customer inquiries related to the company's products, ensuring an exceptional experience
• Apply structured troubleshooting to diagnose and resolve complex customer issues, maintaining clear communication throughout
• Gather and synthesize customer feedback to advocate for product improvements and drive process enhancements

Required Qualifications

• 4+ years of experience in a technical support or customer-facing engineering role, preferably in a SaaS or enterprise infrastructure environment
• Strong experience with Kubernetes, cloud-native technologies, and infrastructure-as-code
• Ability to drive root cause analysis independently using observability tooling
• Experience with vulnerability management in containerized environments
• Customer-first mindset with a dedication to delivering exceptional experiences