Senior Customer Support Engineer
Job Summary
Fluent in Arabic and experienced in Linux systems, the full-time remote Senior Customer Support Engineer will resolve complex technical escalations for enterprise customers, set technical standards for support delivery, and mentor junior engineers while engaging with the open-source community.
Key responsibilities
- Own and resolve the most complex technical escalations from first report to confirmed resolution
- Serve as the senior technical point of contact for strategic accounts, advising customers on their architecture and workloads
- Mentor support engineers and contribute to knowledge base articles and automated test coverage
Required qualifications
- Seven or more years in Linux systems engineering or support engineering, with five years of hands-on Linux expertise
- Proven experience managing critical escalations for enterprise, government, or research customers
- Deep knowledge of Linux internals, including kernel and user space, networking, and storage
- Experience with containers, orchestration, and virtualization technologies
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
Complete Job Description
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