Senior Customer Support Manager

Job Summary

A company is looking for a Senior Customer Support Manager (Microsoft Dynamics Product) (Remote- US Based).

Key Responsibilities:

• Lead and manage a team of Microsoft Dynamics support specialists and developers
• Ensure superior customer service, timely response to inquiries, and issue resolution
• Continuously evaluate and improve support processes and procedures

Required Qualifications:

• Bachelor's degree in computer science, information technology, or 10 years of software support experience
• Minimum of 5 years of experience in managing support operations in a SaaS environment
• Deep understanding of Microsoft Dynamics products and technologies, with relevant certifications preferred
• Proven leadership skills with the ability to motivate and inspire a team to achieve excellence
• 2 years of experience with administering IT service management tools such as Dynamics 365, ServiceNow, or Zendesk is a plus