Senior Customer Support Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Dec 06, 2024

Job Category: Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Education Level: Some College

Job Summary

A company is looking for a Senior Manager, Customer Support.

Key Responsibilities

Manage and lead a high-performance Level 1 support team
Document and improve technical support processes while adhering to Service Level Agreements
Build and maintain dashboards for metrics tracking and manage customer relationships

Required Qualifications and Experience

5+ years of experience leading a support or customer success team
8+ years of experience in a customer or application support role
Experience with ActiveBatch, RunMyJobs, or similar products
Advanced knowledge of Windows/Unix and database engines (SQL/Oracle)
Basic knowledge of Networking and API & Services

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

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