Senior Customer Support Manager

Job Summary

A company is looking for a Senior Manager, Global Customer Support.

Key Responsibilities

• Manage and mentor a team of support professionals to ensure high-quality customer interactions
• Oversee support operations for enterprise customers, optimizing workflows and processes
• Analyze support metrics to drive continuous improvement and inform strategic decisions

Required Qualifications

• Bachelor's degree in a relevant field and/or aligned experience
• 6+ years of experience in customer support/operations roles, with 5+ years in a leadership position within a SaaS environment
• Expertise in enterprise-level support and white glove services
• Proficiency with customer support operational tools and CRM platforms
• Experience in data analysis and using metrics for decision-making