Senior Customer Support Manager

Job Summary

A company is looking for a Senior Manager, Customer Support and Field Services.

Key Responsibilities

• Guide and develop a customer care organization to deliver exceptional service
• Support operational excellence and foster a culture of continuous improvement
• Implement strategic initiatives to enhance customer experience and achieve business targets

Required Qualifications, Training, and Education

• Advanced degree plus 6 years of experience, or bachelor's degree plus 8 years of experience in customer service management
• Experience managing large teams (40-50+ direct reports)
• Demonstrated success in stakeholder management and senior leadership influence
• Strong understanding of customer service processes and matrix organizations
• Experience in developing and implementing standard processes and managing operational budgets