Senior Customer Support Manager

Job Summary

Senior Customer Support Manager leads a full-time team responsible for delivering exceptional customer support experiences while overseeing a distributed organization across multiple locations.

Key Responsibilities

• Lead and develop a team of Support Managers overseeing Customer Support Advocates
• Drive performance and ensure service quality across a 24/7 support organization
• Utilize data and customer insights to enhance service delivery and team effectiveness

Required Qualifications

• 5+ years of experience leading a support team in a fast-paced environment
• Experience managing a distributed, multi-shift, or 24/7 team
• Proven track record in developing leaders within customer support organizations
• Strong operational and analytical skills with experience using metrics to improve performance
• Familiarity with AI, automation, or workflow tooling to solve operational challenges