Senior Customer Support Specialist

Job Summary

A company is looking for a Financial Edge Customer Support, Senior Specialist.

Key Responsibilities

• Resolve or triage incidents and handle complex non-FCR cases
• Mentor frontline agents and assist with defect filing and triage meetings
• Support Team Leads and Managers with projects and initiatives as needed

Required Qualifications

• Knowledge of Financial Edge
• Experience in a Customer Support Senior level role
• Diplomatic and tactful in dealing with diverse people
• Quick learner of new concepts and ideas
• Proactive in anticipating obstacles and minimizing their impact