Senior Customer Support Specialist

Job Summary

A company is looking for a Financial Edge Customer Support, Senior Specialist.

Key Responsibilities

• Resolve or triage incidents quickly and handle complex non-FCR cases
• Mentor frontline and tenured agents, assisting in achieving team goals
• File defect tickets and participate in triage meetings to discuss specific defects

Required Qualifications

• Knowledge of Financial Edge
• Experience in a Customer Support Senior level role
• Diplomatic and tactful in dealing with diverse people
• Quick learner of new concepts and ideas
• Proactive in anticipating obstacles and minimizing their impact