Senior Customer Support Specialist

Job Summary

A company is looking for a Senior Customer Support Specialist.

Key Responsibilities

• Resolve inquiries and escalations related to customer lifecycle, including technical support and billing
• Develop and implement efficiencies within the support model and maintain a comprehensive customer knowledge base
• Monitor customer inquiries to ensure quick responses and document standard operating procedures for support tasks

Required Qualifications

• 5+ years of experience in Customer Support, Customer Success, or related fields, preferably in technology or health-related industries
• Strong technical acumen with the ability to learn new software quickly
• Experience working collaboratively with cross-functional teams
• Results and data-driven mentality with a bias for speed and action
• Experience with ZenDesk or similar customer support software is preferred