Senior Customer Support Specialist

Job Summary

A company is looking for a Senior Customer Support Specialist, Escalations.

Key Responsibilities:

• Manage escalated customer inquiries and complaints, ensuring timely and effective resolution
• Communicate directly with customers and vendors to understand concerns and provide solutions
• Support VIP and enterprise customers by proactively managing their requests and ensuring a seamless experience

Required Qualifications:

• 3-5 years of experience in Customer Service, Customer Success, or Account Management
• Minimum of 1 year experience in a two-sided marketplace
• Proven ability to manage high-volume ticket-based workflows
• Experience working with VIP and enterprise customers
• Ability to remain calm and professional under pressure