Senior Customer Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Feb 12, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Customer Support Specialist.

Key Responsibilities

Respond to and resolve customer queries through various channels, empowering customers to utilize the service effectively
Drive the Product Feedback program to advocate for software sellers and enhance the service based on user feedback
Contribute to the development of team resources, identify inefficiencies in support workflows, and escalate critical support issues as needed

Required Qualifications

2+ years of experience in online customer support (B2C/B2B), preferably for a SaaS product
Basic knowledge of HTML, CSS, and JavaScript, with experience using browser developer tools
Experience using and testing APIs, as well as providing support for API-related queries
Comfort with making basic SQL queries
Ability to work remotely and effectively communicate across different time zones

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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