Senior Customer Support Specialist

Job Summary

A company is looking for a Sr. Customer Support Specialist to manage customer support operations and enhance the customer experience.

Key Responsibilities

• Provide first-line support for customer issues, ensuring accurate and prompt communication
• Monitor and manage the ticket queue, prioritizing customer concerns efficiently
• Implement strategies to reduce incoming ticket volume and improve self-service resources

Required Qualifications

• 6+ years of experience in customer support or a related role, preferably in a SaaS or tech environment
• Experience in supply chain or warehouse operations is a plus
• Strong analytical skills for diagnosing and resolving customer issues
• Experience working with cross-functional teams to address customer concerns
• Familiarity with support tools and the ability to learn new platforms quickly