Senior Customer Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Mon, Feb 23, 2026

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Customer Support Specialist to manage customer support operations.

Key Responsibilities

Manage customer support across chat, email, and video, resolving issues independently
Diagnose complex technical issues and escalate only when necessary
Identify customer issue patterns to improve processes and knowledge base content

Required Qualifications and Training

5+ years of experience in customer or technical support within a B2B SaaS environment
Experience with customer support tools such as Zendesk, Intercom, and Jira
Curiosity and adaptability in a fast-paced startup environment
Interest in AI and the future of work

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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