Senior Customer Support Specialist

Job Summary

A company is looking for a Senior Customer Support Specialist.

Key Responsibilities

• Act as a subject matter expert and escalation resource within the support organization
• Assist Customer Support Representatives with live inbound support requests and handle escalated calls with customers
• Review and resolve escalated tickets, ensuring timely follow-up and documentation of client issues

Required Qualifications

• BA/BS in Computer Science or equivalent education and experience
• 1+ year of experience with the GoHighLevel Product
• Proven ability to diagnose, troubleshoot, and resolve technical issues
• 1-3 years of experience in client relations and technical customer support is preferred but not required
• Fluent in English with strong interpersonal skills