Senior Customer Support Specialist

Job Summary

A company is looking for a Financial Edge Customer Support, Senior Specialist.

Key Responsibilities

• Quickly resolve or triage incidents and handle complex non-FCR cases
• Mentor frontline and tenured agents, assisting in achieving quantifiable targets
• File defect tickets and collaborate with leadership on system reliability and performance

Required Qualifications

• 2-4 years of experience with Blackbaud Financial Edge software
• Experience in a Customer Support Senior level role
• Ability to work assigned schedules, including after-hours and weekends
• Quick learner with strong critical thinking skills
• Proactive and adaptable in changing situations