Senior Customer Support Specialist

Job Summary

A company is looking for a Senior Customer Support Specialist (Remote).

Key Responsibilities

• Provide advanced troubleshooting and technical support for multiple products
• Serve as a point of escalation for complex customer inquiries and lead support-related projects
• Collaborate with internal teams to resolve escalated issues and improve support processes

Required Qualifications, Training, and Education

• At least 4 years of experience supporting Core products or 5 years with Applications products in a SaaS environment
• Bachelor's degree in Computer Science, Management Information Systems, or equivalent experience
• Experience managing multiple projects or support tickets in a fast-paced environment
• Familiarity with support tools and systems such as Microsoft Office, Jira, and Salesforce
• Experience in leading projects or mentoring junior staff members