Senior Customer Support Specialist

Job Summary

Supporting enterprise customers remotely, the full-time Senior Customer Support Associate will provide consultative solutions through email, chat, and video calls while collaborating with Customer Success teams to enhance product adoption and customer relationships.

Key responsibilities

• Provide quality support to customers through various communication channels and build trusted relationships with high-tier clients
• Collaborate with cross-functional teams to analyze data and share customer insights, enhancing retention efforts
• Assist with escalated customer issues and mentor new team members during their onboarding process

Required qualifications

• 2-3 years of experience in customer support, preferably in a leadership role
• Strong communication skills with the ability to collaborate across teams
• Proficiency in multi-tasking, prioritization, and organization
• Aptitude for learning new products and technologies
• Solid work ethic and a proactive approach to process improvement