Senior Customer Support Specialist

Job Summary

Delivering high-quality consultative support, the full-time Senior Customer Support Specialist will resolve complex customer issues related to Brightree's platform while working in a remote environment.

Key responsibilities:

• Provide professional and efficient support for Brightree applications and services
• Diagnose and resolve customer issues, including system configuration and product functionality
• Create and maintain documentation, including knowledge base articles and issue logs

Required qualifications:

• 3+ years of experience in SaaS customer support or help desk environments
• Strong technical aptitude with the ability to troubleshoot complex issues
• Experience with SQL and Brightree software
• Bachelor's degree in Business, Technology, Computer Science, or related field
• Proven ability to manage challenging customer situations with professionalism