Senior Customer Support Specialist

Job Summary

Providing exceptional customer support, the full-time Senior Customer Support Specialist will assist clients via phone, email, and chat, addressing inquiries and technical issues while working remotely.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner through various communication channels
• Provide Tier 1 support by resolving standard issues and documenting customer interactions
• Collaborate with internal teams to ensure effective resolution of complex customer issues

Required Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus
• Proven customer support or client service experience
• Familiarity with CRM systems and practices preferred
• Experience in title, registration, DMV, or dealership preferred
• Technical support experience is preferred