Senior Customer Support Specialist

Job Summary

Providing exceptional customer service, the full-time Senior Customer Support Specialist will resolve HR-related inquiries via phone, email, and chat while ensuring effective delivery of services in benefits, payroll, and human resources.

Key responsibilities

• Resolve customer inquiries and issues related to payroll, benefits, and HR topics through various communication channels
• Document all customer interactions in the CRM system and manage open cases to resolution while keeping customers informed
• Train and support new and existing staff, while communicating process updates and maintaining effective relationships across departments

Required qualifications

• 3+ years of customer service experience required
• 2+ years of HR or related payroll and benefits experience required
• Associate's Degree or equivalent education and experience preferred
• High proficiency in Microsoft Office Suite, PeopleSoft, and Salesforce
• Fluency in English; bilingual skills are a plus