Senior Customer Support Specialist

Job Summary

Owning the front line of customer support, the full-time Senior Customer Support Specialist will resolve issues across chat, email, and video while diagnosing complex technical problems and contributing to process improvements in a remote environment.

Key responsibilities

• Resolve customer issues end-to-end through various communication channels with minimal escalation
• Identify patterns in customer issues to drive process improvements and enhance knowledge base content
• Collaborate with cross-functional teams to ensure seamless support and contribute to scaling efforts

Required qualifications

• 5+ years of experience in customer or technical support within a B2B SaaS environment
• Proficiency with customer support tools such as Zendesk, Intercom, Jira, or Linear
• A genuine interest in AI and the future of work
• Adaptable and hands-on, with a startup-ready mindset
• Strong troubleshooting skills and a creative approach to problem-solving