Senior Customer Support Specialist

Job Summary

Providing advanced technical support for multiple products, the full-time Senior Customer Support Specialist will troubleshoot complex issues, lead support initiatives, and collaborate with internal teams, all while working remotely.

Key responsibilities

• Provide advanced troubleshooting and technical support for Neumo products
• Serve as a point of escalation for complex customer inquiries to ensure efficient issue resolution
• Lead or contribute to support-related projects and process improvements

Required qualifications

• At least 4 years of experience supporting Core products or 5 years with Applications products in a SaaS environment
• Bachelor's degree in Computer Science, Management Information Systems, or equivalent experience
• Experience managing multiple projects or support tickets in a fast-paced environment
• Proven experience in leading projects or mentoring junior staff
• Hands-on experience with various technical tools and products relevant to customer support