Senior Customer Support Specialist
Job Summary
To enhance customer support in the APAC region, the full-time Senior Customer Support Specialist will manage customer inquiries, provide technical troubleshooting, and mentor the support team while working remotely.
Key responsibilities
- Own APAC-hours customer support, addressing technical and pre-purchase inquiries from property managers
- Audit support systems and processes to identify areas for improvement and implement changes
- Build and maintain AI agents to handle first-line questions and streamline support operations
Required qualifications
- Several years of experience in a customer support role, preferably in a senior or lead capacity
- Based in the APAC time zone
- Experience with AI agents or bots and a proactive approach to utilizing AI in support
- Strong problem-solving skills and a deep understanding of technology
- Experience in contributing to documentation or redesigning support systems is a plus
Complete Job Description
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