Senior Customer Support Specialist
Job Summary
Providing exceptional support to customers, the remote Senior Customer Support Specialist will manage inquiries through various channels, addressing fulfillment, billing, account management, and technical issues while fostering positive customer relationships.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide Tier 1 support by solving standard and recurring issues related to customer configurations
- Document customer inquiries, status, and resolutions while collaborating with internal teams as needed
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus
- Proven customer support or client service experience
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, DMV, or dealership is preferred
- Technical support experience is preferred
Complete Job Description
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