Senior Customer Support Specialist
Job Summary
Managing complex customer escalations, the full-time Senior Customer Support Specialist will resolve issues for VIP and enterprise accounts while working remotely, ensuring customer satisfaction and retention through effective communication and problem-solving.
Key Responsibilities
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution
- Communicate directly with customers and vendors to understand concerns and provide solutions
- Support VIP and enterprise customers by proactively managing their requests and ensuring a seamless experience
Required Qualifications
- 3-5 years of experience in Customer Service, Customer Success, or Account Management with a focus on escalations
- Minimum of 1 year experience in a two-sided marketplace
- Proven ability to manage high-volume ticket-based workflows efficiently
- Experience working with VIP and enterprise customers, providing high-touch support
- Strong analytical skills and ability to remain calm under pressure
Complete Job Description
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