Senior Customer Support Technician

Job Summary

Seeking a full-time Senior Customer Support Technician in a remote role, the candidate will manage high-priority support cases, conduct advanced troubleshooting, and provide expert guidance to customers and colleagues, preferably from the Chicago, Dallas, or Atlanta areas.

Key responsibilities

• Deliver proactive and professional customer service to internal and enterprise clients
• Independently manage client issues, including advanced troubleshooting and escalations
• Contribute to knowledge management and support continuous training and mentorship

Required qualifications

• 2+ years in customer support, preferably in a SaaS environment, with experience resolving complex technical issues
• Strong technical expertise in assigned products with advanced troubleshooting skills
• Highly organized with strong time management and ability to prioritize multiple tasks
• Ownership mindset with proactive drive and adaptability to change
• Team-oriented with a commitment to documentation accuracy and knowledge sharing