Senior Customer Support Technician

Job Summary

Seeking a full-time remote Senior Customer Support Technician, the candidate will manage high-priority technical support cases, conduct in-depth troubleshooting, and provide expert guidance to customers while delivering exceptional service.

Key responsibilities

• Deliver proactive and professional customer service to internal and enterprise clients
• Independently manage advanced troubleshooting and escalations for client issues
• Contribute to knowledge management by creating and updating documentation and supporting training initiatives

Required qualifications

• 2+ years of experience in customer support, preferably in a SaaS environment
• Strong technical expertise with advanced troubleshooting and diagnostic skills
• Ability to simplify technical concepts for enterprise customers
• Highly organized with strong time management skills
• Proactive mindset with minimal need for oversight and a commitment to knowledge sharing