Senior Customer Technical Support Specialist
Job Summary
Working remotely on a 3rd shift basis, the full-time Senior Customer Technical Support Specialist will provide technical support for Lab Automation products, resolving hardware and software issues through various communication channels in a 24/7 support environment.
Key responsibilities:
- Independently resolve complex and routine technical issues related to Lab Automation products
- Distinguish between hardware and software problems to provide effective solutions or escalate as necessary
- Maintain quality standards and compliance while utilizing soft skills in customer interactions
Required qualifications:
- Bachelor's degree in biology, medical technology, medical laboratory technology, or clinical laboratory science
- 3+ years of lab or field experience in a relevant role
- Ability to articulate directions clearly over the phone or via email
- Availability for regularly scheduled on-call coverage after training
- Experience in a medical technology call center or laboratory setting is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 43,015 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
